Terms and Conditions for Man With A Van Mitcham

These terms and conditions set out the basis on which Man With A Van Mitcham provides moving, delivery, collection, and related transport services to customers in the United Kingdom. By making a booking, the customer confirms that they have read, understood, and agreed to these terms. These terms are intended to create a fair and transparent service agreement that protects both the customer and the service provider while supporting a smooth booking and delivery process.

For the purposes of these terms, references to “we”, “us”, and “our” mean the service provider operating under the Man With A Van Mitcham name, and references to “you” or “the customer” mean the person requesting the service. These conditions apply to domestic and commercial transport arrangements unless otherwise agreed in writing. They should be read carefully before any booking is confirmed, especially where the job involves fragile goods, multiple access points, heavy items, or disposal of waste.

A booking is not considered final until we have confirmed the service details, agreed the estimated price or quotation basis, and received any required deposit or acceptance. We reserve the right to decline work that falls outside our operational scope, is unsafe, or is not suitable for a standard man and van service. Any quotation is based on the information supplied by the customer, including item descriptions, access conditions, loading requirements, travel distance, and any special handling needs.

Booking Process

Bookings are typically made by providing a clear description of the items to be moved, the collection and delivery locations, preferred date and time, and any relevant access information. The customer should ensure that all details are accurate and complete. If the information supplied changes before the service date, the customer must notify us as soon as possible, as changes may affect availability, timing, staffing, vehicle size, or the overall price.

We may issue an estimate or fixed price depending on the type of job. An estimate is based on the information available at the time and may change if the actual work differs materially from what was described. A fixed price applies only to the specific service agreed and only where the circumstances remain as stated. If additional labour, waiting time, parking charges, congestion fees, stair carries, dismantling, reassembly, or additional stops are required, these may be charged separately unless included in the original agreement.

The customer is responsible for ensuring that the goods are ready for collection at the agreed time. Delays caused by incomplete packing, restricted access, missing keys, building rules, or other customer-related issues may result in waiting time charges or rescheduling. We may also amend arrival times where necessary due to traffic, weather, vehicle issues, or operational constraints. While we aim to be punctual, any time given is an estimate unless expressly stated otherwise.

Payments and Charges

Payment terms will be confirmed during the booking process and may vary depending on the nature of the job. Unless otherwise agreed, payment is due on completion of the service. For some bookings, we may request a deposit in advance to secure the date, especially for larger, same-day, evening, or weekend jobs. Any deposit paid may be deducted from the final balance unless the booking is cancelled in circumstances where the deposit is non-refundable under these terms.

Accepted methods of payment may include bank transfer, card payment, or cash, subject to prior arrangement. All charges should be paid in full without deduction, set-off, or withholding unless required by law. If payment is not made on time, we reserve the right to charge reasonable recovery costs and to suspend or refuse further services until the outstanding balance is settled. Any agreed invoice terms must be honoured by the due date shown.

Additional charges may apply where the actual service differs from the booked service in a way that increases time, labour, or costs. Examples include but are not limited to extra items, increased volumes, difficult access, long carries, multiple flights of stairs, tolls, parking penalties caused by customer arrangements, or waiting beyond a reasonable period. We will normally explain any additional charge where practical before proceeding, but the customer remains responsible for costs arising from changes or inaccurate information.

Cancellations, Amendments, and No-Shows

The customer may cancel or amend a booking by providing notice as early as possible. Cancellations made well in advance are less likely to attract a charge, while late cancellations may be subject to a fee to cover reserved time and operational loss. If a booking is cancelled after work has been allocated, vehicles dispatched, or staff committed, we may retain any deposit paid and/or charge a reasonable cancellation fee depending on the circumstances.

If the customer is not present, cannot provide access, or fails to make the goods available at the agreed time, the booking may be treated as a late cancellation or no-show. In such cases, any deposit may be forfeited and further charges may apply if the vehicle or personnel have already attended. Where a job is postponed by the customer, we will try to rebook, but availability cannot be guaranteed and any new date may be subject to revised pricing.

We also reserve the right to cancel or reschedule a booking if circumstances beyond our reasonable control make performance impractical or unsafe. This may include severe weather, road closures, vehicle breakdown, accidents, illness, or legal restrictions. If we cancel for reasons within our control, we will offer a reasonable alternative date or refund any advance payment for the affected service, unless the customer has already received part of the service.

Service Conditions and Customer Responsibilities

The customer must ensure that all items are properly packed, labelled where necessary, and suitable for transit. Fragile, valuable, or sentimental items should be protected appropriately before loading. Unless we have specifically agreed to pack, dismantle, or handle specialist goods, we do not accept responsibility for inadequate packaging provided by the customer. The customer should also remove loose fittings, secure lids, and empty appliances where required before collection.

It is the customer’s responsibility to confirm that the items being transported are lawful to carry and do not include prohibited, dangerous, or undeclared substances. We may refuse to move goods that appear unsafe, illegal, contaminated, leaking, pest-infested, or likely to cause damage to people, property, or vehicles. Where items are not suitable for transport, we may cancel part or all of the service and charge for time already spent or reasonable costs incurred.

Where parking or access permits are needed, the customer should arrange them in advance unless we have agreed to do so. The customer must also make us aware of any hazards at the collection or delivery address, such as low ceilings, narrow stairs, lifting restrictions, pets, or restricted loading zones. If the customer’s instructions are incomplete or inaccurate, we are not liable for delays, failed delivery attempts, or resulting additional costs.

Liability and Insurance

We will take reasonable care when handling goods and carrying out the service. However, our liability is limited to losses or damage directly caused by our negligence, and only to the extent permitted by law. We are not responsible for damage arising from pre-existing defects, poor packing, unsuitable containers, hidden damage, or items that are inherently fragile or vulnerable in transit without specialist protection.

Unless otherwise agreed in writing, we do not accept liability for indirect or consequential loss, including loss of profit, loss of business, missed appointments, or inconvenience caused by delays. We are also not liable for damage caused by events outside our control, including road traffic incidents not attributable to our negligence, severe weather, acts of third parties, strikes, or sudden legal restrictions. Nothing in these terms excludes liability for death or personal injury caused by negligence, fraud, or any other liability that cannot be excluded under UK law.

If the customer believes a loss or damage claim has arisen, they must notify us as soon as reasonably possible and provide supporting evidence, including photographs, item descriptions, and the circumstances of the incident. We may require the customer to retain damaged items for inspection. Any claim must be made promptly so that we can investigate while the facts are still available. Failure to report issues in a timely manner may affect our ability to assess the claim fairly.

Waste, Disposal, and Environmental Regulations

Where the service includes removal of waste or unwanted items, the customer must be honest and specific about what is being collected. We will only remove waste in accordance with applicable UK waste regulations and may refuse any material that is hazardous, clinical, asbestos-related, chemically contaminated, pressurised, or otherwise unlawful to transport or dispose of through a standard service. The customer remains responsible for identifying waste accurately and for declaring whether items are reusable, recyclable, or disposable.

We may require evidence that the waste is from a legitimate source and may decline jobs where disposal documentation is needed but not provided. Any waste taken away may be transferred only to authorised facilities or handled through appropriate licensed routes, depending on the nature of the material. The customer must not request disposal of goods in a way that would breach environmental law, fly-tipping rules, or duty-of-care obligations. If a customer misdescribes waste or hides prohibited material among general items, we may suspend the service and report the matter where required by law.

If the service involves bulky waste or mixed loads, we may charge according to volume, handling difficulty, and disposal requirements. The customer should separate items where possible and remove any personal belongings from waste before collection. We are not responsible for items left in waste loads by mistake. Once waste is collected and accepted, ownership passes as agreed for lawful disposal, recycling, or transfer, but this does not extend to goods that are illegal or unsafe to handle.

General Terms and Governing Law

We may sub-contract or assign part of the service where necessary to complete the booking, provided the standard of service remains reasonable. Any variation to these terms must be agreed in writing and signed or otherwise confirmed by an authorised representative. If any provision of these terms is found to be invalid or unenforceable, the remaining provisions will continue in full force and effect.

These terms form the entire agreement between the parties in relation to the service, unless replaced or supplemented by a written agreement. No statement made before booking shall override these terms unless expressly confirmed in writing. The customer should keep a copy of the booking confirmation and any quoted service details for reference. Our failure to enforce a right under these terms on one occasion does not waive our right to enforce it later.

These terms and any dispute or claim arising from them, whether contractual or non-contractual, shall be governed by and interpreted in accordance with the laws of England and Wales. The courts of England and Wales shall have exclusive jurisdiction, except where applicable law provides otherwise. By proceeding with a booking, the customer acknowledges that they have read these terms carefully and agree to be bound by them in connection with the use of Man With A Van Mitcham services.